Terms
When you shop at Dansk Baandtryk, you must be familiar with our terms, which you can read below. If you have any questions about our terms, products or anything else, you are always welcome to contact us at:
- Phone: +45 24 24 59 62
- E-mail: info@danskbaandtryk.dk
- See more contact information under "Contact".
Customers and applicability
Dansk Baandtryk sells to business customers only. Anyone with a company registration number (CVR no. or equivalent VAT/company number) is welcome to shop at Dansk Baandtryk.
These terms apply to all orders, whether placed in the webshop, by e-mail, by telephone or in any other way. By placing an order, approving an order confirmation or paying an invoice, the customer accepts these terms. Ticking the box "I have read and accept Dansk Baandtryk's terms" in the webshop is deemed an agreement between you and Dansk Baandtryk, whereby both parties are bound by the terms.
These terms apply unless another written agreement has been made between the customer and Dansk Baandtryk.
Ordering and confirmation
You will find our products in the menu on the left or by using our search function. You can normally find further information about each product.
For all products, prices are exclusive of VAT. Prices apply within the borders of Denmark, with the exception of Greenland and the Faroe Islands.
Products are normally ordered via the webshop, but orders may also be placed by e-mail or telephone by agreement. If you have questions about products or orders, you can get further information and answers by contacting us by e-mail at info@danskbaandtryk.dk or by phone on +45 24 24 59 62.
All contracts are concluded in Danish, German or English only.
Ordering in the webshop works as follows:
- For each product you wish to order, click the "Buy" button. You can then find the products in the "Cart" menu, where you can add or remove units of each product or delete the product altogether.
- The order itself is placed by clicking "Order", which takes you to a page where you enter your customer details.
- When you proceed to the next page, you can choose a payment method.
- Once the payment method is chosen, you proceed to the next page, where you approve your order.
The moment you click "Approve order", your order is binding. On the approval page you can see an itemised bill showing all prices and any fees. If you want to change or correct your order before approving it, simply click "Cart" and go through the ordering procedure again.
Orders placed by e-mail or telephone are binding once the customer has received an order confirmation and has not objected within the time limit stated below.
Order confirmation and checking
When you have placed or approved an order, you will receive an order confirmation by e-mail. This e-mail also serves as your receipt.
The order confirmation generally contains the following:
- Our name and address.
- A brief and correct description of the product.
- The price of the product plus VAT plus all other charges, including delivery costs.
- Terms of payment and delivery.
- Conditions for making use of our warranty commitment and repair service.
The customer must review the order confirmation immediately and check the product, size, colour, quantity and price. Errors and defects in the order confirmation must be notified in writing to info@danskbaandtryk.dk no later than 2 business days after it was sent. If no errors are notified within this time limit, the order is deemed approved as confirmed. The same applies to the invoice.
Dansk Baandtryk is not responsible for errors that appear in the order confirmation or the invoice and that have not been notified within the time limit.
It is not possible to access the order/order confirmation afterwards via our website. If you wish to receive a new copy of the order confirmation by e-mail, please send an e-mail to info@danskbaandtryk.dk.
Changes to orders
Changes to a confirmed order require a written agreement. Oral changes and corrections are made at the customer's own risk.
Payment
You have the following payment options:
- Invoice
- Bank transfer
For prepayment, the goods are dispatched once payment has been received.
Delivery – where, how and when
We deliver to the whole of Denmark.
Delivery of goods from Dansk Baandtryk is deemed to have taken place when the goods have been handed over to the customer or to the delivery address provided by the customer. Delivery time is typically approx. 3-21 days, depending on which products are in stock. In some cases the delivery time may be longer. If a product is on back order, the buyer will be notified, although reservations are made for sold-out products and for holidays. You are always welcome to contact us for more information about delivery times.
We use GLS for transport.
Before you approve your order, you can see how much you, as the customer, must pay for delivery of the products you order.
Risk
Risk for goods purchased from Dansk Baandtryk passes to the customer at the time of delivery. Any damage to the shipment during transport must always be reported to GLS upon receipt of the goods.
Quantity and minor deviations
Minor deviations in colour, print and delivered quantity may occur and do not entitle the customer to a price reduction or to refuse the delivery. Quantity deviations of up to 10% may occur and are invoiced according to the quantity actually delivered.
Inspection and complaints
The customer must inspect the goods immediately upon receipt and check that they correspond to the order confirmation and the invoice. Visible defects and deviations must be notified in writing to Dansk Baandtryk no later than 8 days after delivery. Defects that can only be discovered later must be notified immediately after they are discovered and no later than 1 year after delivery. For goods with a limited shelf life, the complaint period is limited by the shelf life stated by Dansk Baandtryk to the customer.
If the customer complains too late, the customer loses the right to rely on the defect. Defects that should have been discovered during the inspection cannot be invoked in a later complaint.
It is the customer's duty to state, and on request demonstrate, how the defect or deficiency manifests itself. In the event of a complaint, the goods must be cleaned, otherwise the complaint will not be processed.
Returns and credit notes
There is no right of withdrawal for business purchases. Goods are only taken back by prior written agreement, and return is at the customer's expense and risk. Goods that have been produced or adapted to the customer's wishes cannot be returned. Returned goods must be unused, in their original packaging and cleaned. Dansk Baandtryk may deduct costs for return and restocking.
Warranty and complaints for tablets and printers
We offer a 12-month warranty from the date of delivery on all tablets and printers purchased from Dansk Baandtryk. The warranty covers material and manufacturing defects under normal use.
The warranty lapses if:
- The tablet or printer is used for anything other than what is specified in the instruction manual.
- The tablet is used to install third-party software or for internet use, as it is intended solely as an accessory for the GX12 printer.
- The product has been subjected to improper use, unauthorised repairs, physical damage or normal wear and tear.
If you wish to make a complaint about a tablet or printer within the warranty period, please contact us via our Help & Support section (link). Please state the product's serial number, date of purchase and a detailed description of the problem. Please note that the product must be returned in a cleaned condition for the complaint to be processed.
This warranty does not affect any separately agreed service terms.
Reservations
Reservations are made for errors and changes in information on the website, in brochures and other sales material, as well as for typing errors in quotations, order confirmations and invoices that have not been notified within the time limit stated under "Order confirmation and checking". Reservations are also made for incorrect images. Any errors and changes cannot be enforced against Dansk Baandtryk.
In addition, we reserve the right to price increases, currency changes, changes in taxes and duties, and sold-out products.
Limitation of liability
If a claim for damages is made against Dansk Baandtryk, it will be assessed in accordance with the general rules of Danish law on damages. However, Dansk Baandtryk is in no case liable for loss of operation, loss of profit or other indirect or consequential loss, unless otherwise follows from the general rules of Danish law.
If product descriptions and user manuals exist for the product, these are included with the delivery from Dansk Baandtryk. If you want further information or advice from Dansk Baandtryk, this is for guidance only.
Confidentiality and security
Personal data – registration and processing
When you enter your data, Dansk Baandtryk registers it. You must therefore be informed of the following.
Which customer data: Your data as a customer may be partly mandatory and partly optional. Mandatory data are: name, address, postcode, city, phone number and e-mail. Optional data are: company, country, fax and note.
Purpose of your customer data: You must enter your customer data so that we can process orders for you and get in touch with you.
Your customer data is treated confidentially and is only accessible to trusted employees at Dansk Baandtryk.
We store your customer data for as long as we are obliged to do so under the Danish Financial Statements Act and Bookkeeping Act. This is typically 5 years from the time of a purchase made by you. In this connection the data will be invoice and payment transaction data, so that these are protected against destruction, distortion or misuse.
It is your responsibility that your personal data is correct at all times, and you can always have your personal data changed. This can be done either when placing an order or by contacting Dansk Baandtryk by e-mail or telephone.
